GenAI at scale isn’t an IT experiment—it’s a people movement with a P&L deadline. Let’s land it beautifully.

Big AI changes only work when people actually use them, get good at them, and the business gets better. That’s our ladder: Adoption → Proficiency → Value (APV). We’ll climb it one tiny step at a time.

11/6/20252 min read

a white robot with blue eyes and a laptop
a white robot with blue eyes and a laptop

Imagine a lemonade stand 🍋

  • Your goal: Make yummy lemonade, fast, with happy customers, and earn pocket money.

  • AI = a smart helper spoon that mixes faster and helps write nice signs.

  • But: It only helps if everyone uses the spoon the right way, every day.

The 7 easy steps (tiny feet, big results)

1) Pick one job to improve (not ten) 🎯

Choose a small job people already do:

  • Sales: “What should I do next on this customer?”

  • Support: “How do I reply kindly and clearly?”

  • Ops: “Write a short update we can all understand.”

2) Show the team the one way to do it ▶️

Record a 2-minute demo: “Click here, type this prompt, press send.”
Give them a one-page cheat sheet right next to the tool.

3) Use the APV ladder every week 🪜

  • Adoption: Did we actually use the helper?

  • Proficiency: Did it make us faster and clearer?

  • Value: Did customers smile more and did work cost less?

Keep this on one page: Target • Current • Δ vs last week • R/A/G • Owner • One next action

4) Meet for 10 minutes each week ⏱️

Agenda:

  1. Win & Blocker (2 min): one good thing, one stuck thing

  2. APV Actions (4 min): one tiny fix for each A/P/V

  3. Risk (2 min): who needs help?

  4. Close (2 min): who does what by when

5) Give tiny tools in the flow 🧰

  • Ready prompts (copy/paste inside the tool)

  • Micro-videos (2 minutes, “watch then do”)

  • Job aids (a checklist beside the buttons)

Starter prompts (steal these):

  • Sales: “You are my pipeline coach. Review this opportunity activity and suggest the next best three actions with reasons. Output: bullets with owner, due date, and CRM field changes.”

  • Support: “Summarize the customer’s last three interactions and propose a response that: 1) answers the question, 2) cites policy, 3) offers one self-serve option. Tone: clear, friendly, concise.”

  • Ops: “Draft a 200-word update for employees about the new [policy]. Include: purpose, who’s affected, deadline, and one action. Read time under 1 minute.”

6) Keep things safe so everyone trusts it 🛡️

  • Hide personal data (PII).

  • Test prompts for mistakes.

  • A human checks important messages at first.

  • If it stops helping, turn it off and fix it.

7) Celebrate tiny wins 🎉

  • Share a before/after: “Replies got 25% faster!”

  • Say “thank you” by name.

  • Keep one simple chart so leaders see the climb.

What “good” looks like

  • Adoption: Most teammates use the helper each week.

  • Proficiency: Tasks finish faster, with fewer do-overs.

  • Value: More happy customers, less time wasted, money saved or earned.

Your fridge-door checklist ✅

  • Pick 1 job

  • Record a 2-min how-to

  • Share 3 ready prompts

  • Run the 10-min huddle

  • Fill the APV page (one number per step)

  • Fix one tiny thing each week

  • Share one tiny win each Friday

Mini glossary

  • P&L: Money in (sales) minus money out (costs).

  • Adoption: People actually use it.

  • Proficiency: People use it well.

  • Value: The business gets better (faster, cheaper, happier).

Want the ready-made kit?

Grab the GenAI Change Enablement Pack: APV scorecard, 10-minute huddle guide, prompt library, and a safety checklist.

Let’s climb the ladder—one small step each week. 🪜✨

Kenny.