Build a living brain for the enterprise. Not another folder.

Executive summary.

Leaders do not need more knowledge stores. They need a system that turns what teams learn every day into faster decisions, fewer handoffs, and visible value. Collective intelligence at enterprise scale is that system. Capture at the source, verify once, reuse everywhere, retrieve as decision packs, and measure results on one page. Adoption. Proficiency. Value. Do this well and AI agents stop guessing. Your operating model gets faster, safer, and simpler to govern.

Why leaders care.

Decision latency down. Approvals move in days, not weeks. One decision pack replaces ten threads.
Revenue that shows up. Reusable talk tracks and objection maps lift win rates. New hires sound like your best people quickly.
Cleaner forecasts. Variance narrows. Coaching gets specific because facts and patterns are in one place.
Lower cost to serve. First-contact resolution rises, handle time falls, rework drops.
Risk posture up. A clear audit trail of who knew what, when, and why. Evidence is ready for review.
Onboarding that sticks. New colleagues learn from the best examples, not from a scavenger hunt across drives.

Principles. A system, not another tool.

1. Capture at source. Interviews, tickets, call notes, briefs, postmortems, CRM fields, policy pages, telemetry. Structured with owner, date, sensitivity, and expiry.

2. Verify once, reuse everywhere. Named verifiers confirm accuracy and relevance. Stale items retire automatically with version control.

3. Retrieve with purpose. Search returns decision packs, not a page of links. Each pack has context, options, risks, controls, and a recommendation.

4. Close the loop. Signals from outcomes promote or demote content. What moved the KPI gets easier to find. What did not moves down.

5. Measure on one page. The APV scorecard shows what moved, why it moved, and what happens next. Target, Current, change vs last week, RAG, Owner, Next action.

Governance that enables speed

Treat governance as a feature. not a brake.

• NIST AI RMF language in plain English. Govern, Map, Measure, Manage, mapped to owners and evidence.

• ISO/IEC 42001 alignment. Clear AI management system. policies, procedures, and records that stand up to audit.

• EU AI Act lens. Plan quarter by quarter. inventory and classification first, baseline guardrails next, supplier clauses and internal dry-runs before external readiness.

• Seatbelts, not roadblocks. Pre-approved use cases, PII rules, prompt and output logging, human in the loop at defined risk points, simple incident paths.

What “good” looks like. Decision packs.

A decision pack is a one-page unit of collective intelligence. It makes a recurring choice faster and safer.

Contents

• Decision at a glance. owner, time window, one-sentence recommendation.

• Context and evidence. situation summary, customer and risk signals, link to source artifacts.

• Options compared. impact, effort, risks and controls, dependencies, go or no-go.

• Guardrails. data rules, logging, human oversight, NIST and ISO tags.

• Exceptions. a small label set with owners, SLAs, and remedies.

• APV snapshot. Adoption, Proficiency, Value, with targets and owners.

• Decision record. approval, effective date, follow-ups.

This format travels well across functions and regions. It creates shared understanding without long meetings.

APV. One rhythm leaders can run.

Adoption. Percent of target users who ran the AI step, percent of teams on the new intake.
Proficiency. Time to complete, first-pass yield, assistance rate.
Value. Cycle time down, CSAT or NPS up, cost to serve down, brand and error risk at zero.

How to use it.

• Review weekly in 15 minutes. one action per tier.

• If Adoption stalls, invest in enablement. prompts, job aids, office hours.

• If Proficiency improves and Value does not, fix the handoff or the policy.

• Keep the page tight. Target, Current, change vs last week, RAG, Owner, Next action.

Cross-industry moments that win.

• Banking. Quarterly planning from a single “truth pack”. forecast variance narrows.

• Insurance. Claims playbooks reduce adjuster time and rework. loss ratio improves.

• Retail. Promo playbooks boost hit rates while protecting margin.

• Telco. Incident patterns shorten mean time to resolve, customer credits drop.

• Healthcare. Pathway tips at the bedside reduce readmissions and errors.

• Pharma. Trial learnings accelerate protocol amendments and site activation.

• Manufacturing. Quality and maintenance logs cut scrap and downtime.

• Energy and utilities. Field service insights improve safety and lower outage minutes.

• Airlines. Operations control learnings reduce turn time and misconnects.

• Public sector. Casework guides clear backlogs while increasing transparency.

30. 60. 90. A practical plan.

Days 0–30

• Choose one high-value workflow per function.

• Stand up capture at source with minimal fields and owners.

• Publish version 1 of the decision pack template.

• Name verifiers and expiry rules.

• Launch the APV scorecard and the 15-minute weekly review.

Days 31–60

• Ship vetted prompt packs and job aids.

• Run office hours. remove one friction per APV tier each week.

• Backfill to protect customer continuity.

• Align supplier clauses and evidence collection with Legal and Procurement.

Days 61–90

• Attribute value with simple cohorts. publish before and after KPIs.

• Retire vanity metrics. keep the few that change decisions.

• Scale to a second team that shares upstream or downstream dependencies.

• Run an internal audit dry-run, then close any gaps.

Roles and routines that make it stick.

• Sponsor. One narrative. knowns, unknowns, decision dates. removes at least one blocker weekly. shows up where the work lives.

• Process or product owner. Keeps the decision packs current. manages exceptions and SLAs.

• Verifier network. Approves content quality and governance tags. retires stale items.

• Change and enablement. Huddles, job aids, prompt libraries, and the weekly APV cadence.

• PMO and controls. Evidence packs, incident handling, supplier oversight, and management reviews.

Risks to avoid.

-Tool theater. launches without adoption or measurable outcomes.
-Policy that blocks safe progress. make default-safe paths easy.
-Reporting that does not change decisions. clutter hides signal.
-Month-end governance for week-to-week drift. tighten the cadence.

What to do on Monday.

1. Select one recurring decision that moves a KPI.

2. Draft the first decision pack. include context, two options, risks, and a clear recommendation.

3. Turn on capture at source for the inputs you already have. tickets, briefs, notes, analytics, policy pages.

4. Name two verifiers and set an expiry rule.

5. Publish the APV scorecard and book the weekly 15-minute review.

Free resources (click to download) to get you moving:

• Decision Pack Template. a one-page, audit-ready format to speed approvals.

• Verifier Checklist. quality and governance in a few clear checks.

• APV One-Pager. a Google Sheets-ready scorecard to manage outcomes weekly.

Happy Thanksgiving.

Kenny.